RETURNS POLICY
Your order should reach you in perfect condition, but if you are not happy with your purchase, we will offer a refund or exchange as long as the following conditions are met.
WITHIN 30 DAYS OF PURCHASE
Our return deadline is 30 days from purchase. So if you got the wrong size, hate the colour, or just plain changed your mind, you can return your item for refund or exchange.
INCLUDE PROOF OF PURCHASE
To complete your return, we require a receipt or proof of purchase, for example, your order number.
CLEAN & UNUSED
Your item must be unused and in the same condition you received it and must include original packaging and shop tags.
NOT PERSONALISED
Unfortunately all products with personalisation added are not able to be returned or exchanged.
NOT PURCHASED ON SALE
Unfortunately all products purchased at a sale price are not able to be returned or exchanged.
COMPLETE OUR RETURN & EXCHANGE FORM
For details of what you are returning and whether you would like a refund or exchange, please complete this online form.
MAIL OR COURIER BACK TO US
Please do not send your item back to the manufacturer. You need to pay for the return on your item. This cost is not refundable. Mail or courier your clean, unused product together with a RETURN & EXCHANGE FORM to :
FC Football Kit UK Ltd
6 Grange Close
Merstham, Redhill
Surrey
RH13DY
Should you need to return your purchase, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
NOTIFICATIONS
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If approved, your refund/exchange will be processed and, in the case of a refund, a credit will automatically be applied to your credit card or original method of payment within seven days.
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@fcfootballkit.co.uk
EXCLUSIONS
PERSONALISED/CUSTOMISED ITEMS
We cannot accept customised or personalised items for refund or exchange - this includes any items with name and/or number printing added.
POSTAL/COURIER FEES
We do not refund courier fees.
SALE ITEMS
We do not refund or exchange sale or discounted items.
REPLACEMENT OF FAULTY OR DEFECTIVE ITEMS
If an item is faulty, not of acceptable quality, not fit for purpose or not as described, we will accept it for return and repair, refund or exchange it for another item within 30 days after sale as long as you are able to provide the original receipt, order number or other proof of purchase.
PLEASE NOTE: FC Football Kit UK Ltd may choose to return the item to the manufacturer for analysis. FC Football Kit UK Ltd reserves the right not to offer a refund, repair or exchange where the fault is a result of misuse or neglect.